VisionKey
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Terms of Service

Date of Revision: [01/2026]

Welcome to VisionKey. These Terms of Service (the "TOS") govern the relationship between you and us. They outline the terms and conditions under which you may access and use the Website and our associated services. Throughout these Terms, "you" and "your" refer to you as the user of the Website.

VisionKey is an online AI-powered platform that leverages cutting-edge artificial intelligence technology to create distinctive video content ("Services"). Certain features of the Services offered through the Website may require you to establish a user account.

To get started, you need to provide text describing the video concept you envision. You may also choose or upload additional elements including character attributes, scene details, and more. Following this, our AI technology will create a video based on your provided specifications.

By accessing and utilizing the Website, you agree to be bound by these Terms. You acknowledge and consent that we will regard your use of the Website as acceptance of both these Terms and our Privacy Policy. Should you disagree with these Terms, please discontinue use of our Website immediately, as you will not be able to access our Services.

1. Account

1.1 Account Login and Security

Some features of the Services provided through the Website may require you to establish a user account, including a user email, user ID, and password (collectively referred to as the "Protected Areas"). When accessing these Protected Areas, you agree to use exclusively your registered user account, ID, and password.

You have the following authentication options:

  • Register and sign in using your email address.
  • Authenticate through third-party platforms such as Google.

You hereby represent and warrant that all information provided during account creation is truthful and accurate, and that you have complete authority to provide such information.

You agree to promptly update any information related to your user account or user ID (including but not limited to your email address, subscription payment information, or other supplementary details) to maintain its currency, accuracy, and completeness at all times. You are responsible for maintaining the confidentiality of your user ID and password and must not disclose or share them with any third party. You acknowledge that you bear full responsibility for all activities occurring under your user account and user ID. Your user account and user ID are non-transferable. You may not sell, lend, or otherwise share them with others.

Any violation of these Terms of Service, including but not limited to maintaining inaccurate or outdated user account information, may result in your user account being placed in an unsatisfactory status. We reserve the right to cancel your user account at our sole discretion.

Furthermore, we retain the right to suspend or terminate your user account and user ID, or deny your access to the Website or our Services at any time if we believe that you have breached these Terms or our Privacy Policy. You agree that we shall not be liable to you or any third party for, among other things, any restriction of Website access, changes in third-party service costs or charges, or any suspension or termination of your user account and user ID.

1.2 Subscription Details

We retain the right, at our sole discretion, to provide certain Services that are available exclusively to paying subscribers. The subscription will begin upon initial payment, and payment must be made according to the pricing terms displayed on the Website at the time of purchase. You are responsible for all fees, charges, and applicable taxes associated with the transaction.

  • If you choose not to continue your subscription, you may access the account menu on the Website to cancel it yourself. If the cancellation feature is unavailable in the account menu, this indicates that your account does not have auto-renewal activated, and cancellation is not necessary.
  • As generated videos are customized products that require significant computational resources including electricity, GPU processing, and server capacity, refunds are only provided if you have not generated any videos. If you create at least one video and subsequently request a refund, a dispute will be opened. Following the dispute resolution, you will be permanently banned from our website, including both free and premium features. If you wish to test the service, please use the free version.
  • Only standard-priced subscription products are eligible for refunds. Unfortunately, discounted subscriptions, promotional rewards, and consumed credits cannot be refunded.
  • Regarding delayed or missing refunds (if applicable): First, verify your bank account. Then reach out to your credit card provider, as processing the refund may take some time. Next, contact your bank, as there is usually a processing period before a refund appears. If you have taken all these steps and still have not received your refund, please contact us at feedback@visionkey.net.

Please be aware that if you purchase a subscription to the Services from a platform not designated or acknowledged by us, we assume no responsibility for any costs or obligations arising from your actions.

2. Legal Capacity

You acknowledge and warrant that:

  • If you are agreeing to these Terms on behalf of another individual or entity, you are fully and properly authorized by that party to accept these Terms, which will be binding on both you and that party (and "You" in these Terms refers to both).
  • You have attained the legal age in your jurisdiction of residence to form a binding agreement with us.
  • If you are below the legal age in your jurisdiction of residence, you must access or use our Services under the supervision of your parent(s) or legal guardian, who agrees to be bound by these Terms and comply with applicable local laws and regulations.
  • You are not restricted from subscribing to, using, or accessing the Website under the laws of the Hong Kong Special Administrative Region (HKSAR) or other relevant jurisdictions.

3. Intellectual Property

The intellectual property rights in the Website and its integrated materials (including but not limited to technology, systems, files, documents, text, images, videos, audio, and software, whether individually or collectively) are either owned by us or licensed to us. You may access VisionKey on your device to view, use, and engage with the platform solely for your personal use.

This represents the granting of a license, not a transfer of ownership. This license will automatically expire if you breach any of these restrictions or the Terms of Service, and we may revoke it at any time.

4. Your Content

You maintain intellectual property ownership rights over the content you provide to us. We will never assert ownership of your content, but we do require a license from you to utilize it.

When you use VisionKey or its related Services to upload, share, or otherwise transmit content protected by intellectual property rights, you grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, execute, copy, publicly display, translate, or otherwise create derivative works of your content in accordance with our Privacy Policy.

The license you provide to us may be terminated at any time by removing your content or closing your account. However, to the extent that we (or our partners) have utilized your content in relation to commercial or sponsored material, the license will persist until the relevant commercial activity or content has been discontinued by us.

You authorize us to use your username and other identifying details associated with your account in a manner consistent with your privacy preferences and our Privacy Policy.

5. Restrictions of Conduct and Content

5.1 Website Usage Restrictions

When accessing and utilizing the Website, you agree to comply with the following rules, restrictions, and limitations:

  • You will not alter, translate, adapt, or reformat the Website's code or architecture.
  • You will not decrypt, decompile, disassemble, reverse-engineer, or otherwise attempt to derive the source code or structure of the software or materials constituting the Website (except where permitted by applicable local law notwithstanding these restrictions, and only if such activities are disclosed to us in writing beforehand).
  • You will not interfere with or circumvent any security feature of the Website or any feature that restricts or enforces limitations on Website usage.
  • You will not use the Website to obtain unauthorized access to our or any third-party's data, systems, or networks.
  • You will not use the Website in any manner that could harm, disable, overburden, impair, or otherwise interfere with or disrupt our systems and networks, or other users' utilization of the Website.
  • You will not use the Website in any way that, in our sole judgment, may subject us and others to liability or harm.
  • You will not remove, alter, or conceal any copyright, trademark notice, trademark, hyperlink, or other proprietary rights notices on the Website.
  • You will adhere to all applicable laws when accessing and using the Website, including the laws of your country or region if you are situated outside the Hong Kong Special Administrative Region (HKSAR).

5.2 Content Transmission Restrictions

You shall not upload, share, or otherwise transmit any content (including text, images, videos, etc.) via the Services that:

  • is unlawful, harmful, libelous, defamatory, obscene, abusive, racially or ethnically offensive, pornographic, indecent, lewd, harassing, threatening, invasive of personal privacy or publicity rights, misleading, inflammatory, or otherwise objectionable.
  • would constitute, encourage, or provide instructions for a criminal offense, infringe upon the rights of any party, or otherwise generate liability or violate any local, state, national, or international law.
  • may violate any patent, trademark, trade secret, copyright, or other intellectual or proprietary right of any third party.
  • includes any unsolicited promotions, political campaigning, advertising, or solicitations.
  • includes any private or personal information of a third party without their explicit consent.
  • may harm or exploit minors by exposing them to inappropriate content, requesting personally identifiable information, or otherwise.
  • includes any viruses, corrupted data, or other harmful, disruptive, or destructive files or content intended to interrupt, destroy, or limit the functionality of the Website.
  • includes any information or content that you lack the right to disclose under any law or under contractual or fiduciary relationships (e.g., insider information, proprietary information received in the context of employment or a confidentiality agreement).
  • is, in our sole judgment, objectionable or prevents or inhibits any other person from using or enjoying our Services, or may subject us or others to any harm or liability.

We retain the right, but are not obligated, to decline and/or remove any user-generated content that we determine, in our sole discretion, violates these provisions. If you observe any breach of these Terms, please contact us at feedback@visionkey.net or report it directly on the Website.

5.3 Third-Party Content Usage Restrictions

Unless otherwise specified, any videos, texts, and other content created by others that you view, share, save, use, or forward on this Website should not be utilized for commercial purposes. If the rights holder prohibits further distribution, you shall not distribute such content.

6. Claims of Infringement

6.1 Copyright Infringement Claims

If you believe in good faith that materials transmitted or generated through the Website violate your copyright, you (or your authorized agent) may send us a notice requesting that we remove the material or block access to it. Please supply the following information in writing:

  • An electronic or physical signature of the owner (or an individual authorized to act on behalf of the owner) of the copyrighted work.
  • A description of the copyrighted work you claim has been violated, along with adequate information for us to locate it.
  • Your contact information including address, telephone number, and email address.
  • A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, their agent, or the law.
  • A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

We will:

  • a. Implement appropriate preliminary measures against the alleged infringement within 1-3 days of receiving the information, including but not limited to restricting relevant links.
  • b. Inform the alleged infringer and request an explanation and counter-evidence.

If you believe in good faith that someone has incorrectly filed a notice of copyright infringement against you, you may send us a counter-notice. If you do, we will notify the alleged claimant and pause the process for 10-14 days. We will then restore your content unless the copyright owner initiates legal proceedings against you before that period expires. Our counter-notice form, outlined below, may be based on the forms suggested by the DMCA statute, which can be found on the U.S. Copyright Office's official website: http://www.copyright.gov. If no counter-notice is submitted within 7 days, we will evaluate and process the notice based on its content. Notices and counter-notices should be sent to us via email at feedback@visionkey.net.

6.2 Other Rights Infringement Claims

If you believe in good faith that materials on or associated with the Website violate your other rights, you (or your authorized agent) may send us a notice requesting that we remove the material or block access to it. Please provide relevant written documentation that can establish the fundamental facts of the infringement when you contact us.

6.3 Repeated Infringement Consequences

We retain the right to suspend or terminate Website access for anyone suspected of repeated infringement as outlined above.

7. Liability

The Website is made available to you on an "AS-IS" and "AS AVAILABLE" basis, and your use of it is at your own risk. We make no representations or warranties of any kind, whether express, implied, statutory, or otherwise. This includes, to the maximum extent permitted by applicable law, disclaiming warranties of merchantability, fitness for a particular purpose, satisfactory quality, non-infringement, and title regarding the Website.

We do not warrant that:

  • The Website (or the outcomes obtained from using it) will be timely, error-free, secure, or uninterrupted.
  • The Website will satisfy your requirements.
  • The accuracy, expected results, or reliability of using the materials on our website or otherwise related to such materials or any resources linked to our website.
  • Any errors or defects in the Website will be corrected.

We shall not be responsible or liable to you or any third party, whether under contract, warranty, tort (including negligence), strict liability, indemnity, or other legal theory, for any direct, indirect, special, incidental, consequential, exemplary, liquidated, or punitive damages, or any other damages. This includes but is not limited to loss of profit, revenue, or business, cost of replacement procurement, arising wholly or partially from your use of (or inability to use) the Website, even if we have been advised of the possibility of such damages. Under no circumstances shall we be held liable for any delay or failure in performance resulting directly or indirectly from any causes beyond our reasonable control.

8. Links to Third-Party Websites and Services

The Website may contain links or provide access to third-party websites and services. Please note that their inclusion does not constitute our endorsement of them, and we do not guarantee their safety or alignment with your expectations. We assume no obligations for any damage, loss, or other consequences, directly or indirectly stemming from the use of any content, goods, or services available on or through these third-party websites and services.

It is your responsibility to take precautions to ensure that any content you select for use or download, whether from the Website or a third-party source, is free of viruses, worms, Trojan horses, and other destructive components. We assume no responsibility and are not liable for any transmission, material, viral infection of your computer equipment or software, or any other damage relating to your access, use, or browsing of third-party applications or content. If you choose to access a third-party website or service, you do so at your own risk, and you should review the terms of use and privacy policy or similar terms governing the use of such third-party platforms.

9. Governing Law; Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the internal laws of the Hong Kong Special Administrative Region (HKSAR), without reference to its conflict-of-laws provisions, regardless of your location.

Any dispute arising from or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by the courts of the HKSAR.

10. Changes to this TOS

We reserve the right to update or modify these Terms at any time, at our sole discretion. We may notify you of modifications by making the revised version of these Terms accessible through the Website, and these modifications will become effective immediately. Please review these Terms regularly to stay informed of the current version. You can determine when these Terms were last revised by referring to the "Date of Revision" at the top of these Terms. If you disagree with the revised Terms, you have the right to immediately cease using the Website. Continuing to access or use the Website after any modifications to these Terms have been published indicates your agreement and consent to those changes.

We also reserve the right to modify the scope of the Services described herein and the pricing applicable to the Services at any time, for any reason, at our sole discretion and without prior notice. We are entitled to discontinue or limit the provision of the Services, in whole or in part, to a particular user. We may cease the provision and/or support of the Services without advance notice.

11. Termination; Assignment

These Terms will remain in effect until terminated by either you or us, as described below. You may terminate these Terms at any time by ceasing your access and use of the Website. If you are a subscriber, subsequent payment processing will be subject to the respective rules of the payment platforms (if applicable and as recognized by us). We may terminate these Terms and your right to access or use the Website, with or without notice, for any reason, including suspected breach of these Terms by you.

We reserve the right to assign, transfer, or subcontract the Services to any third parties. Notice of such action will be posted on the Website, and your continued use of the Website implies your consent to such assignment.

12. Miscellaneous

If any provision of these Terms is found to be illegal, void, or unenforceable for any reason, that provision will not affect the validity and enforceability of the remaining provisions. Such provision will be enforced to the maximum extent possible to achieve the parties' intent.

These Terms, along with the Privacy Policy and other published policies, constitutes the entire agreement between us and you regarding all access and use of the Website. It supersedes all prior or contemporaneous written or oral agreements between us and you on this matter. No amendment or waiver by

13. Contact us

If you have any questions regarding the use of the APP or these Terms, please contact us at: feedback@visionkey.net.